What would you do with 2.5k extra hours per week?

Hey there,

There’s never enough time in the day, right? This is especially true when you’re trying to deliver a support experience that remains personal at scale: how do you stay close to your customers and provide personalized, tailored support, all without burning out your support team or resorting to time travel?

Luckily, you don’t have to defy the laws of time and space to provide a great support experience – you just need to be strategic. With conversational support, you can win back more time for your support team by cleverly using bots and automation to your advantage.

That’s what logistics platform Stuart did: by using Custom Bots to triage issues and reduce time-sucking manual admin, Stuart saves over 2,500 support team hours per week. Not only that, but Stuart’s bot automatically resolves more than 55,000 chats every week, enabling the support team to reach resolutions four times faster and reduce their response time to less than 30 seconds.

As a result, they’ve been able to streamline and scale their support and improve customer satisfaction.

How much more value could you drive for your customers with an extra 2,500 hours a week?

Get time on your side,

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Intercom is the world's first Customer Communications Platform, helping businesses build better customer relationships through personalized, messenger-based experiences.