The Latest from SaaStr: The Beauty and ROI in The Zero Voluntary Attrition Sales Team

By Jason Lemkin · Monday, March 28, 2022 | Growth, Hiring

There’s a common thinking that sales teams should be relatively high churn.  That they almost sort of have to be. That the bottom 15-20% of the sales team almost has to churn each year, because it’s survival of the fittest. Reps have to fight for the best leads, prove the highest close rates, exceed the mean of the bell curve, to not just thrive, but survive.

Maybe this is true if you are a mortgage broker. Selling a completely fungible product. Maybe. I’m not sure.

But for many SaaS start-ups, I think accepting this is not only a huge mistake, it’s a recipe for tragic underperformance.

Read the full article: The Beauty and ROI in The Zero Voluntary Attrition Sales Team

By Jason Lemkin · Sunday, March 27, 2022 | Career Growth & Advice

A ways back, a Naval post on Twitter had me reflecting on the top advice I’d give to my younger CEO self.

I thought it might be worth breaking them down in more detail on SaaStr.com.

Read the full article: The Top 10 Pieces of Advice I’d Give to My Younger CEO Self

By Amelia Ibarra · Tuesday, March 29, 2022 |  Events

We've been sharing some of the very latest SaaStr Annual speaker on the blog, but ICYMI, here are some of the incredible speakers who'll be taking the stage when SaaStr Annual 2022 returns to the SF Bay Area, Sept 13-15. 

Learn from the very best in SaaS including:

• Bernadette Nixon, CEO @ Algolia

• Eda Gultekin, CRO @ Asana

• Gregg Coccari, CEO @ Udemy

• Ara Mahdessian, CEO @ ServiceTitan

• Kate Ahlering, CRO @ Calendly

• Michelle Benfer, SVP @ HubSpot

• Jennifer Brannigan, CRO @ Pendo

• Sterling Snow, CRO @ Divvy

• Bonney Pelley, SVP, Strategy + Operations @ New Relic

• Plus, many many more.

2,489+ fellow SaaS CEOs, Founders, and Revenue Leaders already signed up for SaaStr Annual 2022.

Don't miss the biggest event in SaaS. Grab 20% off your tickets here before prices go up $450 on 3/31.

By Jason Lemkin · Friday, March 25, 2022 | Customer Success, Career Growth & Advice

Hopefully, 100% of your customers love you. But as time goes on, you’ll oversell a few deals. Or not quite deliver in some fashion. Or fail to deploy in others. And some customers will ask for their money back. When they e-signed binding, good old-fashioned contracts.

What should you do?

Read the full article: What to Do When a Customer Wants to Cancel A Contract

TIRED OF BORING VIRTUAL MEETINGS?

By Amelia Ibarra

Elevate remote-gatherings and ignite employee interactivity with Welcome’s video engagement platform. This includes employee onboardings, all-hands, team building, and much more.

FOR SAAS MARKETERS, IT’S NOT A MATTER OF BRAND VS. DEMAND PERFORMANCE, IT’S BOTH.

By Amelia Ibarra

SaaS marketers are tasked with creating content that builds brand AND captures demand. But can one piece of content do both jobs? Get the guide to learn how.

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