Inside Intercom - Five, four, three, two, one

Hey there,

After another year of rapid change and mounting pressures, support teams are facing big challenges – most notably is maintaining quality support at scale. But fear not, as this year’s Klaus Customer Service Quality Benchmark Report reveals that it’s not all doom and gloom in the customer support space – if you know where to focus your efforts. ;)

Klaus partnered with Aircall, Support Driven and Intercom, to create the second edition of the highly anticipated benchmark report – surveying almost 300 support leaders across a range of industries including software, finance, retail, and education.

How can you make sure your business is ready to embrace change and reap the rewards? Head over to our blog, Raising the bar: Revealing the 3 customer service trends to act on in 2022 for inspiring insights on the right tools and strategies your team needs to build lifelong relationships with customers.

Keep on raising the bar,

P.S. Want to help companies around the world engage their customers in innovative ways? Join us – we’re hiring!

What we've been writing

IWelcoming our new Chief People Officer and other senior leaders

Karen peacock

Welcoming our new Chief People Officer and other senior leaders

Our senior leadership team continues to grow! Say hello to our three experienced new senior leaders here at Intercom.

kate sugrue

2U and Code for America on meeting customers where they are

At our recent New at Intercom event, we spoke to two Intercom customers who both face the same hurdle – communicating with customers at the right time, in the right place, and in the right way. Discover how they’re tackling that challenge.

Shopify’s Hana Abaza on sales and marketing

ADAM RISMAN

Shopify’s Hana Abaza on sales and marketing

Hana Abaza, Director of Global Marketing at Shopify, explains how to improve collaboration between sales and marketing teams, why you can’t view the marketing funnel as a linear process, and much more.

zara burke

Raising the bar: Revealing the 3 customer service trends to act on in 2022

Support teams are investing more in measuring the impact of their customer support. And it’s paying dividends. Dive into this year’s top data and trends from Klaus’s 2022 benchmark report.

Intercom is the world's first Customer Communications Platform, helping businesses build better customer relationships through personalized, messenger-based experiences.