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Older messages
What do pants have to do with customer experience?
Wednesday, June 8, 2022
Spoiler: It's not just about the pants. Hey there, Have you ever had a really special customer experience? The kind that turns your day around, brightens your whole week, and makes you excited
The long and winding roadmap
Wednesday, June 1, 2022
React, regroup, and revisit Hey there, We're entering what's looking like an economic downturn; projected growth has slowed, investment has shrunk, and the tech industry is taking a hit. For
Google took the cookies from the cookie jar
Wednesday, May 25, 2022
First-party data, second to none CX Hey there, Google is going cookie-less from 2023, making third-party data a thing of the past. But what does that mean for your business and how can you shift focus
Why it’s time to commit to engagement
Wednesday, May 18, 2022
If you like it then you shoulda put a tech stack on it. Hey there, Remember the age of blanket mass media marketing? The kind that focused on quantity over quality, with no differentiation or
Our secrets for building product
Wednesday, May 11, 2022
Shhh... Hey there, All software companies have a unique way that they approach building products and services. So how do we do it at Intercom? We build our product on a foundation of principles, not
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