Inside Intercom - Our secrets for building product

Hey there,

All software companies have a unique way that they approach building products and services. So how do we do it at Intercom? We build our product on a foundation of principles, not processes.

Why? Principles are a way of encoding successes, empowering teams to repeat behaviors that lead to positive outcomes, and avoid behaviors that lead to mistakes. Over the last 10 years, we’ve developed, refined, and iterated on our principles to ensure each one represents a key part of the way we work, collaborate, and build.

Tune into this week’s podcast to hear our VP of Product Design Emmet Connolly discuss our principles, what they mean to us, and how they’ve helped us get where we are. And listen to our VP of Research & Data Science Karen Church dive into our “deliver outcomes” principle – one of the foundational beliefs that helps us drive meaningful growth.

Remember, it's the principle that counts,

P.S. Do you love to build, ship, and learn fast from customers? Us too! Join us – we’re hiring.

Intercom is the world's first Customer Communications Platform, helping businesses build better customer relationships through personalized, messenger-based experiences.

Intercom | 55 2nd St. | San Francisco, CA 94105

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