Inside Intercom - Our secrets for building product

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Time to ditch the funnel vision

Wednesday, May 4, 2022

Customers expect more in 2022 Hey there, Like most industries, marketing is evolving almost by the minute. But as marketing technology, roles, and audiences change, our terminology is stuck in the past

The function of design is letting design function

Wednesday, April 27, 2022

Focus on the problem and find the right design to solve it Hey there, As Steve Jobs once said, “design is not just what it looks like and feels like. Design is how it works.” At Intercom, we use simple

Five, four, three, two, one – level up

Wednesday, April 20, 2022

Dive into the top trends in Klaus's 2022 benchmark report Hey there, After another year of rapid change and mounting pressures, support teams are facing big challenges – most notably is maintaining

Our Survey says it’s time to Switch things up

Wednesday, April 6, 2022

Meet the features defining next-gen customer engagement Hey there, What does the future of next-generation customer engagement look like? A few weeks ago, we shared what it means to us: it's

The million dollar growth question

Wednesday, March 30, 2022

Winning the long game Hey there, If you don't ask the right questions, you don't get the right answers. In fact, the quality of your questions can make or break your business's growth. Most

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