How to drive impact (and value) with in-context support

Hey there,

Many support teams are facing a critical juncture. How can they provide personalized support that meets sky-high customer expectations, even as budgets and headcounts are decreasing?

It may seem like an impossible equation, but luckily there’s one strategy that can unlock true bottom-line business impact while simultaneously maximizing team efficiency: in-context support.

In-context support means being there for your customers when and where they need it, using a mix of people and technology to ensure you’re hitting the right balance of personalization and efficiency.

To help you deliver this support and enjoy the tangible benefits it brings, last week we launched our latest guide, Supercharge Your Support: How In-context Support Can Boost Your Bottom Line. It’s packed with actionable tips to help you drive revenue and improve customer loyalty with in-context support. And if you want to quickly get to grips with in-context support – what it is, how it works, and why it matters – our recent blog post has everything you need to know.

Here’s to being in the right place at the right time, 

Intercom is the world's first Customer Communications Platform, helping businesses build better customer relationships through personalized, messenger-based experiences.

Intercom | 55 2nd St. | San Francisco, CA 94105

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