Putting the “inter” in interoperable – this week on Inside Intercom

Hey there,

We all know that sinking feeling, the moment when we realize the information or context that we need right now is … somewhere else. In some other tool. Requiring another login, with a few added security steps for good measure. We’re all too familiar with the irritating friction when we have to look for that data, probably using a slightly different search syntax than we’re used to. And then the frustration when we need to figure out how to get that piece of critical information from that other tool to where we need it – can we just copy and paste, or will it involve a more complicated export?

This frustrating and all-too-common scenario is why we believe that the old world of siloed tools is breaking down. This belief underpins our commitment to building a product that interoperates smoothly with any company’s tech stack, no matter how large and complex, while multiplying the value that tech stack can offer.

This week, our Senior Manager of Business Development Partnerships Catherine Brodigan and PMM Sonia Moaiery explore our commitment to integrations and interoperability, and explain how our APIs, webhooks, App Store, and more, ensure that our very largest customers can use Intercom knowing that it will play nice with the rest of their tech stack.

Silos are for grain, not for software,

Intercom is the world's first Customer Communications Platform, helping businesses build better customer relationships through personalized, messenger-based experiences.

Intercom | 55 2nd St. | San Francisco, CA 94105

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