Product Habits - Don't be fooled by fast-growing AI apps

 Hiten's Pick 

A Practical Guide to Executive Presence

The further you rise in an organization, the more critical executive presence becomes. How you look and behave influences how others listen and buy into your words. This is a helpful list of things executives with good presence do. One of my favorites: Executives don't ramble. Unless you're presenting, try to wrap up what you're saying in 30 seconds. 

 Business 

The Anatomy of a Pivot

A startup called Outpace is on a mission to bring the superpower of personalized coaching and development to every professional. Though coaching is a profoundly human endeavor, the company realized it needed an AI strategy—otherwise, it would risk irrelevance. This article explains how the team gathered conviction, built a new strategy, and pivoted the company

How To Do Great Work

Paul Graham set out to define what great work looks like in different fields and whether a definitive intersection applies to everyone. He built a recipe for ambitious people looking to do great work. It's a must-read for anyone who wants to build a career they feel proud of. About halfway through, he makes an interesting point: Great work usually entails spending what would seem to most people an unreasonable amount of time on a problem. 

 Product 

Don't Be Fooled By Fast-Growing AI Apps

Some AI apps that are growing fast may be dying even quicker. Significant churn and retention problems in AI may take a while to smooth out. This thread details the five reasons some apps earn a lot of money quickly before fizzling out fast. The lack of network effects and low usage frequency are part of the problem. How do you think AI app growth will take shape this year?

Spend More Time Talking to Customers

It's easy to say you should talk to customers more often, but more complicated to execute. What do you do if they don't respond to requests for meetings or surveys? You could offer money for their time, but you run the risk of selection bias. Here's a list of other things you can do to gather customer feedback effectively that won't feel too invasive to the customer. 

 Marketing & Sales 

Why Do Developers Hate Marketing?

Developer marketing seems challenging because developers are more skeptical about marketing than most other audiences. This presents a challenge to anyone building a product for developers. Marketers should understand that when done tastefully, developers will only sometimes find marketing unbearable. But they will respond strongly if they feel like you are spamming them. Here are some thoughts on how you can avoid marketing efforts that feel spammy

Why Product-Led SEO Matters in the Age of AI

There's a growing belief that AI will kill search. As it stands, 90% of content doesn't get traffic from Google. As the web becomes more crowded and AI-driven, the odds probably won't improve. Some marketers are wondering if they should pull back on SEO efforts. This article explains why there is good reason to keep working on SEO, but only if you evolve your approach

 Growth 
Bootstrapping Atlassian

Atlassian, the parent company behind Jira, Confluence, and Trello, is considered one of the most successful bootstrapped companies in the world. The founders took on $10,000 in credit card debt when they started the company in 2001. Fast forward to today—Atlassian is valued at $41 billion with almost $3 billion in annual revenue. This is an illuminating look at the company's early days and how the team found its first customers

Closing Sales Deals in 2023

We've had six straight quarters of YoY deceleration in public software company growth rates. The declines of the past two quarters, in particular, have been significant. It's never been more important to focus on durable growth. One of the keys is helping your sales team operate more efficiently. Here are some thoughts on how to make that happen.

 Management 
How To Remedy Burnout

The three pillars of burnout are emotional exhaustion, cynicism, and a sense of personal ineffectiveness. It's more than stress—it's a persistent state of physical and emotional depletion. This guide explains the origins of burnout, how it manifests, and ways to mitigate it personally or with your team. 

Workers With Less Experience Gain the Most from AI

One of the big mainstream conversations we're having right now is how AI will impact workers. The assumption is that AI will replace many jobs. But, particularly for inexperienced workers, generative AI may help them improve more quickly. What are your thoughts?

 Insight of the Week 
The Key To Building Products People Love

I believe childlike curiosity is the key to building products people love. Without a certain level of open curiosity, you'll constantly be challenged by the feedback you get, which will keep you from learning iteratively about what to build. Curiosity turns into creativity, which leads to innovation. Stay curious.



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Older messages

How Lattice grew sales to $100M

Monday, June 26, 2023

Dini Mehta had a very successful run as the CRO of Lattice. During her time there, she helped take the company from $3M to more than $100M ARR. Hiten's Pick The Three Kinds of Leverage That Anchor

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Tuesday, June 20, 2023

GitHub recently published a survey about developer productivity and AI coding tools. Hiten's Pick Ushering In a New Era of User Research The ratio of user researchers to developers is approximately

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It's getting harder to grow a SaaS company. Hiten's Pick A Great Idea Cannot Be Predicted Apple's former head of design, Jony Ive, recently shared his thoughts on building a thriving

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Ramp is one of the fastest-growing SaaS companies of all time, hitting a $100 million run rate in just two years. Hiten's Pick Trust the Timing of Things Dharmesh Shah tweeted a great reminder this

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