Tips for communicating with clients right now

No doubt you’ve been inundated with emails from every service provider you’ve ever worked with.

And you’ve probably seen the full spectrum of great-to-awful communications. We’ve been keeping tabs on what we’ve seen too. Here are the best tips we have so far: 

1. Tell your clients what’s happening. Seems obvious, but the way in which you clearly communicate how/if their service will be disrupted makes a difference. 

2. Flexibility. Your clients might outright ignore you for the foreseeable future. Accept that you might have dropped to the bottom of their list. 

3. Etiquette in comms: Again a seemingly no-brainer that seems to get overlooked: treat your clients as humans first, we all need as much empathy as we can muster right now. 

Please do share some of the more notable comms with clients that you’ve seen. 

Jeff

Brafton Inc. | 2 Oliver Street | 2nd Floor | Boston, MA 02109 +1 617-206-3040