See ya 2020 – this week on Inside Intercom

Hey there,

Needless to say, it’s been a tough year for us all, so this week we’re taking a moment to celebrate the wins of 2020, and we hope you do the same.

Despite the challenges we faced, it’s been another busy 12 months at Intercom. We published nearly 200 blog posts and podcasts throughout the year covering everything from supporting the fight against COVID to launching new features; from championing allyship and inclusion to exploring the shifting landscape of e-commerce in these uncertain times.

Below, we’ve curated some excellent content featuring the best of Inside Intercom and Scale. Even better, the team has picked out their favorites from the past year and explained why it resonated with them.

So, put your feet up, indulge in that extra eggnog (if that’s your thing), and we’ll see you next year for more insightful blogs, podcasts, and industry insights.

You go Glen Coco,

What we've been writing

How Intercom fosters and maintains its sales culture

Anna murphy

How Intercom fosters and maintains its sales culture

We spoke to some of Intercom’s sales leaders across three continents to learn more about what a great sales team culture actually looks like – and how you can put their lessons into practice.

davin o'dwyer

2020 on Inside Intercom

As 2020 draws to a close, we reflect on an exceptionally turbulent year, and how we wrote about it on Inside Intercom.

This Week On Scale

anna murphy

What we learned from Scale in 2020

This year, we launched Scale, a place to explore and champion the integral role of customer relationships to growth by looking at key trends and insights from industry leaders. Here’s the best of Scale from 2020.

What we've been reading

Why strong opinions should guide your pricing strategy →

In this case study on Hey.com, the ProfitWell crew review their monetization strategy and share the most valuable takeaways for growing your business.

9 ways to get more YouTube subscribers →

Boost your YouTube following with these nine actionable tips, from the basics of scheduling to leveraging YouTube’s interactive features.

SEO vs. PPC: Which to choose for your growing business →

This helpful blog explores what SEO and PPC are, the differences between them, and how to know which one is right for your growing business.

Where you can find us

Most likely on the couch. We’ll be back in two weeks with fresh insights and updates.

Intercom is the world's first Conversational Relationship Platform, helping businesses build better customer relationships through personalized, messenger-based experiences.