Inside Intercom - The return of office work
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Older messages
Our approach to remote onboarding
Wednesday, June 16, 2021
Fostering connections while apart. Hey there, Starting a new job can be an exciting yet daunting experience, particularly during a pandemic. Along with many other companies, in March of last year, we
A three-step framework to align your team
Wednesday, June 9, 2021
Don't rush into a solution. Hey there, Not every problem is created equal, and their solutions shouldn't be either. Some solutions are obvious quick wins for your customers, some require more
Got a North Star? You need a plan for that.
Wednesday, June 2, 2021
Successful companies are guided by values. Hey there, Intercom's company mission is to “make internet business personal” – it's a North Star that guides so much of what we do. But, while a
The irreversible transformation of customer support
Wednesday, May 26, 2021
Here's what you need to know. Hey there, Customer expectations for fast, personalized support are higher than ever – and businesses need to deliver high-quality, messenger-based support experiences
New study reveals conversational support is a must-have
Wednesday, May 19, 2021
The time is now. Hey there, At Intercom, we've witnessed a lot of change in the past year, and a lot of these changes have advanced ideas that we've been speaking about for almost 10 years. The
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