Inside Intercom - Gold-medal-worthy customer support

Hey there,

While many of us can’t relate to the superhuman sporting skills on show at the Olympics right now, we’ve definitely learned some lessons from the world’s greatest athletes.

One of those takeaways is the importance of putting your team first. Your customer service reps are on the front lines of your brand, primed to shape your customers’ opinions of your company. Working to reduce pressure and increase job satisfaction among your customer support team isn’t just the right thing to do, it also improves the service they can offer your customers.

This is true for other customer-facing roles too. As Mark Rudden, EMEA Sales Director at BrowserStack, said about his team this week on the Inside Intercom podcast, “The people who work at BrowserStack look after the customers, and the customers look after the numbers. If you skip the people, who looks after your customers?”

Whether it’s automation, workflow improvements, or better feedback loops, find out what you can do to help your team work happier and stronger. That way, when customer support inevitably becomes an Olympic event, your team will be ready.

Support your team so they can support your customers,

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Intercom is the world's first Conversational Relationship Platform, helping businesses build better customer relationships through personalized, messenger-based experiences.