How High NRR Can Scale Infinitely; Plus Weekly SaaS News and Updates

Started 10 years ago as “Freshdesk” and a low-end / SMB helpdesk to rival Zendesk, Freshworks has since expanded its product footprint across IT management (Freshservice) and CRM (Freshsales) to a stunning 49% growth rate at $350m in ARR. Still, and most impressively, primarily from SMBs — although that’s changing.

Mediocre employees often become toxic ones, spending too much time on office-related gossip and are always "very busy."

Not only would high NRR not hit a ceiling at say $20m-$30m NRR, it doesn't hit at $100m, not even now as we can see $1B+ ARR. Twilio, Slack, Zendesk, HubSpot, Shopify and so many SaaS leaders at or well past $1B in ARR are seeing NRR that is just as high as ever.

When velocity stalls in a functional area, there will always be a lot of excuses, many of which will sound and even be correct. “My team’s too small.” “The competition raised a ton.” “My budget isn’t big enough.” Etc. etc. The thing is, it’s the job of a VP to see these issues and excuses and push past them.

The financial services industry – banking, lending, insurance – has long benefited from deep competitive moats that limited competition and stifled innovation. Now with digital finance, innovation is occurring at lightning speed. New developments are popping up so quickly that it's hard to keep track of what's out there, and what isn't. In this video, Eric Sager, COO of Plaid will make clear what digital finance has enabled thus far, and what else is to come.