The medium and the message – this week on Inside Intercom
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Older messages
WhatsApp? Extending the conversation
Wednesday, November 17, 2021
This week on Inside Intercom Hey there, What's the number one way you communicate with family and friends? Probably through your phone, right? Those little devices we carry around in our pockets
It pays to be proactive - this week on Inside Intercom
Wednesday, November 10, 2021
Our proactive support experiment Hey there, We already know that getting proactive with your company's support offers immediate benefits; reducing your team's conversation volume, increasing
Keeping your promises to customers – this week on Inside Intercom
Wednesday, October 27, 2021
A guaranteed good read. Hey there, When you distill it down, delivering a great customer experience is about keeping your promises. Is your product or service doing the thing you said it was going to
A career ladder worth climbing
Wednesday, October 20, 2021
This week on Inside Intercom Hey there, It's no secret that the “Great Resignation” has taken over the tech world, causing one of the biggest reshuffling of talent the industry has ever seen.
Bring a human touch to your automation
Thursday, October 14, 2021
help your support team do what they do best Hey there, Support professionals do what they do because they love to help people, so spending all their time on repetitive queries is a one-way route to job
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