Digiday - WTF is dunning?

May 10, 2022

Publishers have been on a crucial hunt for strategies to reduce churn in recent months, particularly as readers' propensity to pay for subscriptions have begun to waver. But what happens when up to half of churn occurs unintentionally because of an expired credit card or someone reaching their credit limit ahead of payment? That’s when a process called “dunning” comes into play. Here’s a WTF breakdown.

Additional coverage:

Big profits are becoming even scarcer for the largest media businesses. How scarce? Enough to show that the bloom is off the rose for streaming. Read more here.
Condé Nast Traveler's global network of editors are writers and able to use their regional expertise to cover the travel industry closer than ever.
Here’s a look at how marketers are thinking about TikTok’s new ad offering. More in this Digiday+ Marketing Briefing.
Following two years of drought-like conditions movie theaters experienced over the course of the pandemic, in-cinema ad revenue is trying to climb back to 2019 levels.
The third-party cookie is in the autumn of its years, a tumultuous development in the marketing industry that has used the software as a bedrock of its user targeting and tracking efforts since the inception of online advertising in the 1990s. More in this Digiday+ Case Study.

From our sister site, WorkLife:

How to exit a toxic work environment gracefully.
Why restaurants are struggling to attract workers, even as they rebound from the pandemic.

Other things to know about

Join us virtually for the Digiday Commerce for Publishers Forum on May 19 where we'll bring together senior publishing execs from Buzzfeed, Vice Media Group and more to dive deep into their current commerce strategies.
CTV advertisers are becoming more strategic with their ad buys, developing increasingly audience-forward approaches to find success in the space. Sponsored by MNTN.
Brands committed to personalizing digital experiences need a deep understanding of consumers to do so. CDPs are helping them to unlock consumer data’s potential, but not all are created equal. Sponsored by Adobe.

Key phrases

Conde Nast Traveler Digiday Case Study toxic work environment senior publishing execs new ad offering cinema ad revenue Digiday Marketing Briefing largest media businesses Vice Media Group Passive churn accounts total churn base current commerce strategies

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