360Learning - First impressions matter

Whether we’re talking about a job interview, meeting the in-laws, or the first day of school, we all know that first impressions matter. But what about “last impressions”? Turns out, they matter quite a lot, too.

According to a cognitive bias known as the peak-end rule, the final moments of an experience (along with the most intense bits) are highly influential in how we remember the whole thing. For instance, we might spend many months or years engaged in our workplace, perhaps acting as in-house learning champions, taking advantage of every opportunity to grow. When HR teams send out engagement surveys, we check off that we’re happy and thriving.

But if something changes and we end up leaving the organization on a sour note—even if the negative experience only lasts a few days or even a few hours—there’s a good chance that will negatively impact how we remember our entire time at this company. This is why good, thoughtful offboarding programs are so crucial. You don’t want to ruin a perfectly good experience, just because the very end was less than ideal.

We dive into all this and more in our latest articles, and don't forget to join us on LinkedIn, Facebook, and Twitter!

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Why Employee Offboarding Matters Now More Than Ever



How you say goodbye to an employee who's leaving your company is just as important as how you welcome them to their new job. Yet, for many companies, employee offboarding gets less attention than onboarding. In fact, "71% of organizations have no formal offboarding process." We’ll show you why this is such a mistake, and help you fix it if your offboarding program has gone off the radar.

Ciao for now

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Flatiron Health’s 3 Initiatives for Driving Engagement and Retention

Employee retention is an apex challenge facing L&D teams today. Where can L&D teams find inspiration to help them hang on to talent? And what metrics should you be observing to show that you are having an impact? Laura Welch Nevarez, Director of Talent Development at Flatiron Health, drives retention by designing and implementing programs that ramp up engagement. We spoke with Laura about her three initiatives for driving engagement and retention and how each facilitates people’s career development.

Pull up a chair

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L&D Holds the Key to Knowledge Retention During the Great Resignation



When it comes to the Great Resignation, very few companies are acknowledging the valuable institutional knowledge that departing employees are taking with them. This loss of expertise impedes collaboration, slows productivity, and creates a gap that’s much more difficult to fill than the number of open positions. The effects are especially debilitating if the lost knowledge took years to learn and cultivate. To improve knowledge retention, L&D must create a strong organizational culture that encourages knowledge sharing. 

In the know 

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How to Use Interpersonal Skills to Identify Your Learning Champions



Creating a learning culture is a delicate balance that involves creativity, tenacity, marketing know-how, psychology, and interpersonal skill. These skills will all assist, but there is one that will help you identify your learning champions. Do you know which it is? Interpersonal skills for one-thousand, Alex! In this article, Rudy Walker, Learning and Development Manager at BevSource, will walk you through how to identify your learning champions.

We are the champions, my friends

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Employee Engagement Survey Best Practices to Become a Talent Magnet



Sure, every HR and L&D team wants their employees to feel engaged…but how can you tell if they’re engaged or have one foot out the door? In this article, we'll look at employee engagement survey best practices. You’ll find ready-to-use examples of questions that can help you measure key areas of employee engagement. We’ll also share pro tips for conducting a successful and reliable survey that will tell you exactly how well your organization is performing.

Survey says?

And that’s it from me this week!  💛,

Joei from 360Learning

P.S. If you have any questions or feedback, hit reply – I read every email and will get back to you personally. 

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