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Older messages
Why great customer support is the key to retention
Wednesday, August 24, 2022
4 simple ways to reduce churn with support. Hey there, We know that retention is crucial to business success. This is particularly true in uncertain times, when it's more important than ever to
How to drive impact (and value) with in-context support
Wednesday, August 17, 2022
Context is everything. Hey there, Many support teams are facing a critical juncture. How can they provide personalized support that meets sky-high customer expectations, even as budgets and headcounts
To design fidelity and beyond!
Friday, August 12, 2022
Unlocking limitless user insights Hey there, User testing is critical for developing great products. But there's a key component that many businesses don't consider until it's too late. The
Putting the “inter” in interoperable – this week on Inside Intercom
Wednesday, August 3, 2022
Say goodbye to silos Hey there, We all know that sinking feeling, the moment when we realize the information or context that we need right now is … somewhere else. In some other tool. Requiring another
Just in: Customer engagement insights from Harvard Business Review Analytic Services
Wednesday, July 27, 2022
Effective customer engagement is officially business critical Hey there, As competition continues to heat up in the market, businesses of all sizes are quickly catching on to the value of personal,
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