Let’s get conversational - this week on Inside Intercom

Hey there,

Good communication is at the heart of great relationships. We all know how enjoyable it is to talk to someone who “gets us.”

So it’s no surprise that feeling heard and respected can transform everyday interactions into memorable experiences, while poor communication can lead to unhappy customers, acrimony, or even worse: heartbreak – but this isn’t that type of newsletter.

At Intercom, we understand that fostering personal relationships at scale can be challenging; it's why we set out to “make internet business personal.” This focus on building personal relationships at scale is intentional. We believe that these conversational experiences can revolutionize business for both companies and customers alike.

But what do we mean by “conversational experiences”? Put simply, a conversational experience is a convenient, possibly asynchronous, turn-taking conversation that brings real value and satisfaction to your customers.

Delivering this contextualized experience at scale would have been impossible with the tools of the past, but thankfully, we’re here to help you translate this shift from “correspondence” to “conversational” into tangible results and stronger relationships.

Just don’t leave us on read,

Intercom is the world's first Conversational Relationship Platform, helping businesses build better customer relationships through personalized, messenger-based experiences.

Intercom | 55 2nd St. | San Francisco, CA 94105

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