Inside Intercom - Charting your course for growth

Hey there,

Are you ready to take over the world? As your business grows, you need to start thinking bigger – globally, even.

We already know that customers expect instant access to support, especially for products that are critical to their business operations. So as your customer base grows, you need to implement a more global support strategy that can support them when, where, and how they need it. Here are some top tips we gathered from support leaders across the industry to get you started.

Of course, personal growth is just as important. A lot of organizations don't make it easy to see your future career path. But if you don't have that map, then how do you know where you're going? Well, that's why we have recently redesigned our product designer career levels at Intercom – to give our designers a clear map for advancing their careers. 

No one should have to guess about what’s expected of them or how to get to the next level in their careers. Words like “expectations” and “accountability” can often feel scary, but when you do it* right, it's actually the opposite: setting clear, realistic expectations and supporting people in meeting them is an act of kindness.

Happy navigating,

Intercom is the world's first Conversational Relationship Platform, helping businesses build better customer relationships through personalized, messenger-based experiences.

Intercom | 55 2nd St. | San Francisco, CA 94105

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