Changing the conversation around conversational support

Hey there,

It’s clearer than ever that customers (and businesses) prefer conversational support – but did you know that it can be used to power your entire organization?

Now that customer support is being recognized as the value driver it is, it’s time to take things one step further and turn it into a growth lever for your entire business. This week, we’re looking at five key cross-functional benefits of conversational support and how you can leverage them across teams as diverse as sales, marketing, product development, people operations... the list goes on.

Taking this cross-functional approach is key to creating a more holistic, customer-centric mindset at every level of your business, and it also allows you to work smarter by working together. By identifying shared metrics and goals, you can combine your powers to solve pain points, innovate faster, and generate new opportunities.

And as we see every day, in business as in life – we’re all stronger when we work together.

Stay connected,

Intercom is the world's first Conversational Relationship Platform, helping businesses build better customer relationships through personalized, messenger-based experiences.

Intercom | 55 2nd St. | San Francisco, CA 94105

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