Why It’s Never the User’s Fault; Plus Weekly SaaS News and Updates

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Hey SaaStr Community,


I know as founders you know this, but perhaps the rest of the SaaS world doesn’t. It’s a simple rule.

It’s never the user’s fault.

Especially when it is. It’s the 2020s! Business software should be as easy to use as a social network. If it isn’t, then at least you should try and strive for that level of ease of use and familiarity.

Don't let user error — which is real of course — ever be an excuse. The best products just iterate as much of it away as possible


> Why it's never the user's fault

 
 
 
 
 
 
 
 
 
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