Messages
3/16/2023
15 : 4
Meet Fin: Intercom's Breakthrough AI Chatbot, Powered by GPT-4
The Newest Member Of Your Support Team Is Here Hey there, Have you opened this newsletter for a five-minute break from the never-ending wave of AI breakthroughs? Well, you're out of luck; we've
3/1/2023
3 : 54
Supporting Product Launches Just Got Smoother
Plus: An Interview With ChatGPT, Bridging The Customer Expectation Gap, And More Hey there, Managing a support team can be a daunting task. You're facing the challenges of maximizing your
2/17/2023
8 : 25
The Intercom Customer Service Trends Report 2023 is here!
Find out what's coming down the tracks Hey there, Most of us can relate to the fear of not living up to expectations; from hiding school reports from our parents, to that hard-hitting “you can do
2/2/2023
2 : 4
Talkin' Bout AI Revolution
AI comes to the Intercom Inbox Hey there, How do technological revolutions start? Beyond the initial invention, what do they feel like at the beginning, at that moment when everyone realizes that
1/20/2023
3 : 25
One does not simply build for a single customer journey
The secret to business growth Hey there, The secret to business growth ultimately boils down to understanding your customers' needs. Whether you're creating a go-to-market strategy for product-
1/4/2023
3 : 54
New year, new heights of customer satisfaction
Live chat, venture capital, and our 2022 content highlights Hey there, Even the best tools only perform well if they're used in the right way. Live chat is one of the most powerful ways to upgrade
12/21/2022
3 : 14
ChatGPT is redefining intelligence
Will AI chat be bigger than the internet? Hey there, When OpenAI released ChatGPT to the world a few weeks ago, the reception was almost as striking as the AI chatbot itself – for once, both the
12/7/2022
3 : 54
To sell or not to sell?
Exploring life after acquisition Hey there, The acquisition process is a little more complicated than just handing over the keys and enjoying the rewards of your work. Founders can spend months, or
11/23/2022
3 : 54
Innovating from the inside
Disruption is coming, are you ready? Hey there, The great business professor Clay Christensen defined so much of how we understand disruption. His book The Innovator's Dilemma identified the
11/10/2022
11 : 54
Laying solid foundations for long-term growth
What great companies are made of Hey there, In order for humans to grow and thrive to the best of our ability, we need a solid, secure foundation. The same is true for companies – as your business
10/26/2022
3 : 54
Building a resilient management style
Leading and supporting a modern team Inside-Intercom-Banner-202210.png Hey there, Being a manager doesn't come with an instruction manual – even after years of practice, sometimes it still feels
10/14/2022
3 : 54
New features, new guides, new beginnings
Get a peek into the future of customer relationships Hey there, This was a big week at Intercom – we unveiled five new features to help our customers support and engage their customers better than ever
9/21/2022
3 : 54
Say it with feeling
How emojis are transforming business messaging Hey there, In the 1990s, Shigetaka Kurita, a designer at Japan's main mobile carrier, kicked off one of the most innovative language developments we
9/7/2022
3 : 54
One small step for product, one giant leap for business-kind
Achieve big, start small Hey there, Neil Armstrong said it best, “One small step for product, one giant leap for business-kind.” Okay, we're paraphrasing a little. ;) But it's an apt sentiment
8/31/2022
3 : 54
Startups, grow your business with a strong tech stack
Nine key tools to help you navigate the startup journey Hey there, When you're the founder of a startup, you may know exactly what tech stack you need to build your product – but what about when it
8/24/2022
3 : 54
Why great customer support is the key to retention
4 simple ways to reduce churn with support. Hey there, We know that retention is crucial to business success. This is particularly true in uncertain times, when it's more important than ever to
8/17/2022
3 : 54
How to drive impact (and value) with in-context support
Context is everything. Hey there, Many support teams are facing a critical juncture. How can they provide personalized support that meets sky-high customer expectations, even as budgets and headcounts
8/12/2022
3 : 15
To design fidelity and beyond!
Unlocking limitless user insights Hey there, User testing is critical for developing great products. But there's a key component that many businesses don't consider until it's too late. The
8/3/2022
3 : 54
Putting the “inter” in interoperable – this week on Inside Intercom
Say goodbye to silos Hey there, We all know that sinking feeling, the moment when we realize the information or context that we need right now is … somewhere else. In some other tool. Requiring another
7/27/2022
3 : 54
Just in: Customer engagement insights from Harvard Business Review Analytic Services
Effective customer engagement is officially business critical Hey there, As competition continues to heat up in the market, businesses of all sizes are quickly catching on to the value of personal,